My husband likes the care provided by the caregiver and would rate a 9.She takes him for walks which he cherish greatly, makes him lunch and cleans after herself and even around his space. Caregiver is organized and professional with her scrub and badge. Management  is very helpful hence I never have trouble getting hold of the agency. I must mention that the Nurse that does Home Care assessment does a great job but my husband struggles with understanding her when she speaks. I have given a referral before and would gladly again when the need arise because I am satisfied.